PLACING AN ORDER ON LINE

Q. I need to place an order, but I’m having some problems. What should I do? Top

A. Contact The New York Times Call Center; a Customer Support Specialist will be happy to assist you. The number is: (800) 671-4332

Q. How do I register? Top

A.
Step 1
Click MY ACCOUNT button
Step 2
Click REGISTER NOW button
Step 3
Fill out the registration form by clicking in each box and typing in the required information (required information has a red asterisk beside the box)
Step 4
Once you’ve completed this form, click SUBMIT; you’ll receive an email shortly with your User Name and Password. I’ll remain on the line with you as you check your email. We can make sure you received your information, then we can log you in!
Step 5 (following user receiving email with name/password)
Now, return to the Log In page by clicking MY ACCOUNT. Now, instead of clicking REGISTER NOW, simply type in your User Name and Password, then click SUBMIT.
Step 6
You should see your name in the upper left hand corner of the website page – welcoming you to the Store!

Q. How do I update my profile? Top

A.
Step 1
Logon to www.nytstore.com and click on the MY ACCOUNT section (top navigational bar)
Step 2
Login using email address (user name) and password chosen at registration.
Step 3
Once you have successfully logged into the MY ACCOUNT page, click on the ENTER NOW button below "Edit Profile"
Step 4
Make any profile changes by typing the new information into the appropriate section. When you have completed changes, type your current password in the PASSWORD and CONFIRM PASSWORD boxes then click UPDATE PROFILE
Note: Information is now updated and saved; should you forget your password at any time, simply click on the MY ACCOUNT section and directly beneath the box to enter the password is a link saying "Forgot your password? Click here." Your password will be sent to the email address that is registered on www.nytstore.com.

Q. How do I change my password? Top

A.
Step 1
Logon to www.nytstore.com and click on the MY ACCOUNT section (top navigational bar)
Step 2
Login using email address (user name) and password chosen at registration.
Step 3
Once you have successfully logged into the MY ACCOUNT page, click on the ENTER NOW button below "Edit Profile"
Step 4
To change your password type your new password in the appropriate boxes and click UPDATE PROFILE
Note: Information is now updated and saved; should you forget your password at any time, simply click on the MY ACCOUNT section and directly beneath the box to enter the password is a link saying "Forgot your password? Click here." Your password will be sent to the email address that is registered on www.nytstore.com.

Q. Do I need to register? Top

A. Yes. As an online merchant we are required to capture your billing information to verify your purchase. Registering only takes a minute, and once you’ve done so, you’ll be able to log on under the MY ACCOUNT section and view your previous orders, track shipments – even set up your own personal address book!

Q. How do I set up my address book? Top

A. This is a great feature – you only have to type in your address – or the address of the individual or company you are shipping to – one time! It’s fast and easy to save your most important addresses:
Step 1
Click on the MY ACCOUNT section on the top navigational bar of the website.
Step 2
Begin by logging in with your user name and password.
Step 3
Once you have logged in you will see a button that says ADDRESS BOOK. Click on ADDRESS BOOK.
Step 4
Begin entering the name of the address file by which you wish to save the information. For example, you could call the shipping address you would send items to your place of employment WORK ADDRESS. This is how the address file will be saved.
Step 5
Enter the information you wish to save for that shipping address (note: fields with red asterisks (*) are required).
Step 6
Click SAVE ADDRESS. Your new address will appear to the left The EDIT buttons below all addresses will allow you to change your saved address information whenever any information needs to be updated.

GENERAL QUESTIONS

Q. How can I find out the status of my order? Top

A. You should have an Order Number that was either emailed to you when you completed your online ordering process, or that you were provided by one of the Call Center Agents. Using this number, you can either check the status online by clicking MY ACCOUNT and logging in, or call (800) 671-4332 for further assistance.

Q. My internet connection is down and I want to place an order. What should I do? Top

A. Call The New York Times Call Center at (800) 671-4332 and a Customer Support Specialist will be happy to place your order for you.

Q. How do I place a rush order? Top

A. Call our Service Center at (800) 671-4332. You should note that most photos and all keepsakes (pages and editions) are printed when your order is received and require additional processing time.

Q. What states are charged sales tax for orders through The New York Times Store? Top

A. Arizona
California
Colorado
Connecticut
District of Columbia (Washington, DC )
Florida
Georgia
Illinois
Maryland
Massachusetts
Michigan
Minnesota
Missouri
Nevada
New Jersey
New York
Ohio
Pennsylvania
Texas
Vermont
Virginia
Washington
Note: Products sold to customers in Canada are subject to Canadian taxes.

Q. What shipping options do you offer? Top

A. We offer three Federal Express shipping options: Ground, 2nd Day and Overnight. A one-pound package sent Ground is $10.95, plus $2 for each additional pound. Federal Express shipping charges vary depending on the weight of the package and the delivery destination. All shipping charges are displayed at Checkout, prior to completion of your purchase.

IMPORTANT: Federal Express requires that a package be sent to a physical address. Federal Express cannot ship to P.O. Box or APO addresses. Federal Express also requires a phone number for the shipping destination.

Items with a value of more than $500 require signatures to ensure proper delivery. Should you wish to release this requirement, call Federal Express at (800) 463-3339 to request a Signature Release on your shipment. The New York Times is not responsible for lost or stolen items that are delivered without a signature requirement.

Q. How soon can I receive my QUICK SHIP photograph?

A. Selected unframed prints are available to ship within 24 to 48 hours of your order. Supplies are limited. Check the QUICK SHIP category or look for the icon next to available unframed photos and have it in your hands in as little as 3 business days.
Selected framed prints are available to ship within 5 business days of your order.
Supplies are limited. Check the QUICK SHIP category or look for the icon next to the available framed photos. You can have your framed print in your hands in as little as5 business days.

Q. What are the restrictions on Free Shipping offers and promotions? Top

A. Free shipping promotions are valid on shipments within the domestic United States. These promotions/offers are for Ground shipping only. Express shipping methods, such as 2nd Day or Overnight, are excluded from Free Shipping promotions.

Q. Can I pay by check or mail order? Top

A. Yes. Mail your order and payment to:

Keenan Davis
The New York Times
NYT Store - 5th Floor West
620 Eighth Ave.
New York, N.Y. 10018
(212) 556-1730 Phone
(646) 428-6366 Fax

Q. Do you accept Purchase Orders? Top

A. Yes. Send your order to:

Keenan Davis
The New York Times
NYT Store - 5th Floor West
620 Eighth Ave.
New York, N.Y. 10018
(212) 556-1730 Phone
(646) 428-6366 Fax

Q. Can I order if I live outside the United States? Top

A. We ship to Canada, but no other outside countries at this time. The shipping charge to Canada is a minimum of $42, plus $2 for each additional pound. Orders to Canada are sent via Federal Express 2-Day air service. Products sold to customers in Canada are subject to Canadian taxes.

Q. Can an order be shipped to Puerto Rico and Hawaii? Top

A. Yes. Minimum shipping charge, via Federal Express 2-Day air service, is $20 for the first pound and $2 per each additional pound.

Q. Can an order be shipped to an APO/FPO address? Top

A. Yes. Shipping is $10.95 for the first pound and $2 per each additional pound. Your order will be shipped via U.S. Postal Service Priority Mail.

Q. What is the number to call for New York Times subscription or service? Top

A. 1-800-NYTIMES (1-800-698-4637)

Q. Can I reproduce New York Times material? Top

A. All use of New York Times content (text, photographs, graphics, etc.) requires the permission of The New York Times.

Please be advised that when articles or photographs are credited to a source other than The New York Times (such as Associated Press, Reuters, or AFP), it is most likely that the credited source holds rights in the material. Please contact that party directly. Rights to use current articles (text only) in most contexts may be obtained instantly by following the "Reprints & Permissions" link to right of most articles on nytimes.com. Corporate photocopying permission and the use of Times content in academic course packs or for classroom distribution is handled by the Copyright Clearance Center (copyright.com). To request permission to use a New York Times article and/or photograph, please go directly to our online permission request form: nytimes.com/timesagency Due to the volume of material published in each day’s issues of The Times, we are not able to provide photocopies of single articles with photos and graphics. You may choose to order a back issue or a page reprint.

Requests for custom formatted reprints of entire articles, which include photographs and/or graphic art should be directed to:

PARS INTERNATIONAL
(212) 221-9595, ext. 210
http://www.nytreprints.com/QuickQuote.asp

The minimum fee for the right to reproduce New York Times materials is $200. Fees quoted include a file for reproduction. A kill fee of $100.00 will be charged for each file submitted at the client’s request and not used. PLEASE NOTE: No political candidate, political party, political action committee, polemical organization, or any group formed for partisan purpose may use New York Times copy in any publication.

Q. I have a great idea for the store…

A. Please submit your comments related to: orders@nytstoreorders.com.

Q. Do you offer discounts to home delivery subscribers of The New York Times? Top

A. Yes, home delivery subscribers enjoy a 10% discount on many products. You simply need to check mark a box during the check-out process. Please note that the discount does not apply to all products. These categories are EXCLUDED from the discount: Autographs; U.S. Patent Models; Celebrity Memorabilia; Vintage Newspapers; Fine Art; Sports Store; Partner Collection Photographs; Photochromes; Music Plaques; Postal Collection; Wooden Model Ships.

These specific items are also EXCLUDED from the subscriber discount: “The New York Times Day of Terror and the Aftermath”; “The New York Times Page One Book”; “The American Presidents Book”; “Ellis Island Legacy Keepsake”; “Framed Crossword Trophy Autographed By Will Shortz"; “Gift Cards"; “Gift Certificates"; "NYT Large Print Weekly"; "NYT Digest"; "NYT Audio Digest"; "NYT Upfront".

Q. How do I sign up for your emailing list? Top

A. It’s easy – just go to our Home Page. On the left side, there is a box that says “SPECIAL OFFERS: Sign up for our free email.” Type your email address within that box and click submit.

Q. What are the Reader Panels? Top

A. These are selected individuals who voluntarily offer their time to participate in various focus groups and surveys for The New York Times.

Q. How can I participate in or join a Reader Panel? Top

A. Please submit your request to nytnews@nytimes.com or call toll-free 888-NYT-NEWS (888-698-6397).

PHOTOGRAPHY QUESTIONS – General/Black & White

Q. Is there someone I can talk to if I have a specific question about a photo? Top

A. Yes. Please call (800) 671-4332 to speak to a Customer Support Specialist.

Q. What makes the photography a premium product? Top

A. New York Times photographs are exhibition quality. All prints are reproduced using the highest quality fiber-based Hahnemuehle archival paper. This state-of-the-art process offers superior clarity and definition. The archival life of these prints has been laboratory tested to withstand normal home lighting conditions for more than 100 years. Each photograph is individually produced to meet the highest quality standards of The New York Times.

Q. How do I order a photograph? Top

Step 1
Browsing is easy – simply click on PHOTOGRAPHY and you’ll see a drop-down menu of all available photo categories. This is a helpful way to narrow down your selections and zero in on what photography you’d like to see.
Step 2
You’ll want to keep in mind that your photograph will become increasingly dramatic as it is enlarged; for instance, if you are considering a 16” x 20” print, up-sizing to the larger 20 x 24 will make an amazing difference. You’ll be pleasantly surprised at the difference the additional image area will make in appreciating the depth and beauty of your print.
Step 3
Ok, now click on the small icon of the photo you wish to purchase; you’ll now see a screen that will show you an enlarged view. Here, you’ll click the appropriate radio button associated with the size of the framed or unframed print.
Step 4
Click on ADD TO SHOPPING CART and you’ll now see the item(s) you’ve placed in your cart. To change your frame or mat choice, click EDIT FRAME. You’ll note there’s a button on your lower right that will show you a size comparison of the various sizes of framed prints you can choose from.
Step 5
Take some time to look at the various frames with a background in the same color scheme as your wall in your home; this will give you a visual on how your framed print will translate when displayed.
Step 6
Now that you’ve chosen your framing and matting treatment, click SUBMIT and you’ll arrive back in your cart, ready to complete your purchase! For additional assistance or questions, please call our Customer Support Line at (800) 671-4332.

Q. How long will it take for me to receive my photograph? Top

A. Our photographs are printed when your order is received and require approximately 24 to 48 hours to process before shipping. For framed prints, please allow an additional 48 hours to complete, which would mean your framed print would arrive to you in about 3 to 5 business days from your order (depending on where you live and the shipping method you requested). Photos in our Partner Collections can take up to 10 business days to print and ship (unframed) and may take up to 3 weeks to ship if framing is requested. Personal photo reprints - 8” x 10” reproductions of photos ordered from the newspaper - require research and release confirmation, and may take up to 2 weeks to process before shipping.

Q. What size photographs are available? Top

A. Photos can be ordered in 3 sizes – 11” x 14”, 16” x 20” or 20” x 24”, with those dimensions referring to the size of the photo paper on which the image is printed. The New York Times photographs generally have a one-inch border to protect the actual image from any degradation over time and to allow space for matting. Several of the most popular photos are also available in 30” x 40”.

Q. How are your photographs produced? Top

A. Craftsmanship, traditional values and cutting-edge technology combine to ensure our customers only the very best in fine-art prints. Renowned museums and galleries worldwide adhere to the same printing process used by The New York Times. Each print is individually created with Hahnemühle Fine Art Pearl fiber-based paper, which resembles the look and feel of traditional darkroom silver-gelatin photo paper.

Hahnemühle paper is neutrally sized and therefore acid free; at least 4% calcium carbonate(CaCO³) buffered against air pollution; wood-free; at a pH value between 7,5 and 9,5; made from chlorine-free (tcf/ecf) bleached pulp and/or rag fibers; lightfast. To achieve superior results in black and white or color, the printers use an advanced screening algorithm and a newly enhanced 8-color ink technology that produce a final print of uncompromising quality.

With superlative paper and premium quality UV-resistant pigmented ink, our prints are rated at the highest archival life expectancy of more than 100 years. The paper’s weight (285 grams per square meter) greatly lessens any rolling or curling.

Q. Are the color photos printed on archival paper? Top

A. Yes, archival premium semi-matte fiber-base paper.

Q. Can I have my photograph framed? Top

A. Yes. You can select from several different frame and mat combinations using our framing feature. It will guide you step-by-step how to choose a mat color and frame style, you can even view a wall color to see how your beautiful print will translate in your home’s décor. Just click GET IT FRAMED or EDIT FRAMING when you check out.

Q. What kind of frames do you use? Top

A. Our frames use acid-free, archival materials. The frames are made of solid wood, available in several colors. The matting is 8-ply, white or off-white. Backing is flush with the frame and the backing sealed to eliminate dust and preserve your print. Hanging hardware is also included.

Q. Does my photography come with any information? Top

A. Yes, we include information on the printing process, proper handling of your print and informational labels, with the title of your photograph and additional facts about the print.

Q. If my print is 11” x 14”, how big will it be if I get it framed? I want to make sure I have enough room on my wall.

A. You can get an idea of proportionate sizing by clicking on the (FRAME) button. If you need exact sizes, you will need to consider: Image size: Your photograph is printed on 11” x 14” (or 16” x 20” and 20” x 24”) semi-matte photo paper, which a one-inch white border around the actual image. This is to provide room for matting, framing and handling without harming your valuable image.

Mat size:
11 x 14 print: 3.5” x 3.5”
16 x 20 print 3.5” x 4”
20 x 24 print 3.75” x 4.5”

Approximate Size Framed Print:
11 x 14 print framed: 17” h x 21” w
16 x 20 print framed: 22” h x 25” w
20 x 24 print framed: 26” h x 32” w

Q. Are any of the photos from limited editions? Top

A. Though a vast majority of our photographs are open editions, there are a number of limited-edition photos. For example, there are limited-edition prints by Neil Leifer, Bill Eppridge, Bill Sharpsteen and Barton Silverman.

Q. I’ve noticed that some photographs are limited editions, but only in certain sizes. Why is this? Top

A. Photographers often create limited editions in some sizes, but not all. Limited editions are made with the hope that those prints will eventually increase in value because only a set number are produced; when they sell out, none are left. Photographers will keep some sizes as "open editions" so they are not restricted and so they can produce an unlimited number of prints in the future.

Q. I’d like to have my photograph on metal, glass, fabric, etc. Can you do that for me? Top

A. This is considered a custom order. You can reach a New York Times Photo Archive Specialist by contacting LWHphoto@nytimes.com or by calling (212) 556-4939.

Q. I’d like to purchase my photograph in a size larger than I see available to order on the website. How do I get the photo produced in a larger size? Top

A. This is considered a custom order. You can reach a New York Times Photo Archive Specialist by contacting LWHphoto@nytimes.com or by calling (212) 556-4939.

Q. Can I buy a photograph in a smaller size, such as 8” x 10”? Top

A. The smallest size we offer is 11” x 14” for images found on the store.

Q. Why is the size of the photograph I received not the size advertised on the website (i.e. 11" x 14" photograph has actual image size of 9" x 12")? Top

A. The dimensions reflect the size of the paper the photograph is printed on, which is a standard in the photography business. These borders are actually necessary to preserve the photograph from degradation over time and to protect the image during handling for matting and framing purposes.

Q. Can I have my larger sized (30” x 40”) photo framed? Top

A. We do offer framing on this size print if you are a customer who will be shipping within the domestic United States. Call The New York Times Photo Archives at (212) 556-4939 for additional information.

Q. I have noticed the words “The New York Times” appear on your online photos. What is this and why is it on the photography? Top

A. You are referring to a “watermark” that has been placed on the photos you see on the web to ensure that no one downloads the images without permission from The New York Times, or pirates the photography without proper authorization. Please be assured that this marking will not be on photography purchased from The New York Times Store.

Q. How can I purchase a reprint of a photo I saw in The New York Times? Top

A. Photographic prints, for personal use, may be purchased by visiting: www.nytstore.com/photoreprint. You can also email photoreprint@nytimes.com and request an order form. Photos start at $95 for an 8” x 10” semi-gloss reprint; framing is available. These reprints require research and release confirmation, and may take up to 2 weeks to process before shipping.

Q. Who should I call if I need something researched? Top

A. For all research required, please contact Phyllis Collazo of The New York Times at collazo@nytimes.com or (212) 556-4939.

Q. How do I obtain rights to republish or license a photograph that appears in The New York Times? Top

A. Contact Redux Pictures, the photo-licensing agent for The Times, at (212) 253-0399. If a photograph is credited to a source other than The Times - such as Associated Press, Reuters or Getty - you will likely need to contact that source directly for rights and permission.

Q. Do you sell photographs other than from The New York Times Photo Archives? Top

A. Yes, we have images from many resources such as Corbis, Mystic Seaport, Boston Globe, Getty Images, Christopher Cardozo Fine Art, Black Star and the New-York Historical Society. The list of contributors can be found under our “Partner Collections” on the home page of nytstore.com.

Q. Do you offer photographs signed by the photographer? Top

A. Yes. We offer photographs signed by a number of photographers, including almost all New York Times staff photographers.

Q. I have some photography that would be a great addition to your store. Would you consider buying them? Top

A. The New York Times appreciates any interest in becoming part of the Photo Archives. You’ll want to speak directly to a specialist at The New York Times Photo Archives. They would be more than happy to assist you as they do this type of work frequently. Please call (212) 556-4939 for further assistance.

FINE ART

The Fine Art collections sold by The New York Times Store consist of several types of reproductions that are not considered photography and are far superior in quality to a poster.

Q. What are Botanicals? Top

A. In collaboration with the Royal Botantic Gardens at Kew in England, The New York Times is able to offer limited-edition, museum-authorized botanical prints. They are uniquely produced from the original hand colored engravings of Dr. Robert Thornton’s Temple of Flora, Clara Maria Pope’s engravings for Samuel Curtis’ Monograph of the Genus Camellia and the watercolor paintings of explorer and painter, Margaret Mee.

Q. How are the Botanicals produced? Are they paintings or prints? Top

A. This collection is printed with watercolors on English watercolor paper and faithfully reproduces the brilliant, articulate colors for which the original engravings and paintings are famous.

Q. Can I have the Botanicals framed? Top

A. Yes. These prints are high quality, delicate pieces of art that and we recommend that you have your print framed. We offer framing with a white mat and a gold frame or a white mat with a mahogany frame. That option is available on the product detail page in the Online Store. Some botanical prints are also available framed only – they are not available unframed.

Q. What are the prints referred to as Christopher Cardozo Fine Art? Top

A. These archival, contemporary prints of images taken by Edward S. Curtis, the most famous photograph of Native Americans.

Q. I see there are Audubon Etching prints available. Are these genuine reproductions? Top

A. Yes, these are first-generation recreations. They each are numbered and stamped with the official Princeton Audubon Limited seal. A certificate of authenticity is included.

Q. How are the Audubon Etchings reproduced? Top

A. The New York Times, in collaboration with the New York Historical Society and Princeton Audubon Limited, is offering these limited edition prints, produced from the actual original, hand-colored engravings of wildlife artist John James Audubon. The prints are produced using archival inks on heavyweight, acid free, museum-quality stock, toned to match the average color of 165-year-old originals. Princeton Audubon prints are direct-camera, same-size re-creations of Audubon’s renowned folio edition “Birds of America.” “Direct camera” refers to the process utilized to first capture images of the original art. Princeton Audubon actually purchased the antique originals, brought them into its printing plant, and directly transferred the huge original images onto special Kodak film that was itself the same size as the original works. This absolute one-to-one image capture, with no intermediate reductions or enlargements, retained the striking detail and amazing color of Audubon’s classic compositions. Being only one step away from the originals, they are properly termed “first-generation recreations.”

Q. What size are the Audubon Etchings? Top

A. They each measure 26” x 39” inches. These are referred to as Double Elephant prints.

Q. Can I have the Audubon Etchings framed? Top

A. Yes. These prints are high quality, delicate pieces of art that and we recommend that you have your print framed. We offer framing with a white mat and a gold frame or a white mat with a mahogany frame. That option is available on the product detail page in the Online Store.

Q. How are the Audubon Etchings shipped? Top

A. The unframed Audubon Etchings are shipped rolled around a large inner cardboard tube, then inserted into a larger, cardboard shipping tube to protect the print during transit. The framed prints are shipped via ground or air transport, specially packed to protect the frame and print.

Q. How are the Audubon Etchings authenticated? Top

A. Each print is pencil numbered with the edition number and total prints per edition. Imprinting information and embossing from Princeton Audubon are indicated on the front of the print. Accompanying your print will be informational documentation, detailing the printing process and authenticity of your Fine Art.

Q. What are the prints referred to as the Audubon Watercolors? Top

A. The New-York Historical Society has in its collection 435 original Audubon watercolors that were preparatory for the famous double elephant folio “Birds Of America” engraved and printed by Robert Havell 1826 – 1838. This collection consists of prints made from the original watercolors belonging to the New-York Historical society. The prints are being offered for the first time in history, recreated as actual size fine art prints.

Q. How large are the Audubon Watercolors? Top

A. The prints come in various sizes ranging from approximately 23 3/4" x 18 5/8" through 39 1/4" x 26 1/4" unframed. View the most accurate size dimensions by checking the specific print you are interested in online. For estimated framed dimensions, add approximately 5” – 6” additional inches to the total unframed print size to account for matting and frame.

Q. Are these Audubon Watercolors limited-edition fine art? Top

A. Yes. The edition size is limited to 200 sets, which is the same number Audubon originally published in the 19th century. Of the 200 sets printed, 100 will be sold as complete packaged sets of 50 prints and 100 will be sold as individual prints. Because these are limited editions, not to be duplicated for a minimum of 75 years, the individual sets and prints will continue to increase in value as they sell.

Q. How are the Audubon Watercolors produced? Top

A. The printing process is called Giclée. It is a digital imaging process that allows printing with actual watercolors on an uncoated, high quality, 100% cotton rag watercolor paper imported from England. Giclée printing is becoming increasingly popular because of the high quality results it produces; yet not all Giclée printing is the same. Most Giclée printers do no utilize the same watercolor dyes that Oppenheimer Editions is using with this limited edition of prints. The superior image quality of this particular print edition is due in part to that fact. This unique printing process coupled with the watercolors used to print creates a piece that looks like real watercolors, because in many respects they are just that.

Q. Are the Audubon Watercolors authenticated? Top

A. Yes. The back of each print is numbered with archival ink and stamped with the signature of the President of the New-York Historical Society. The bottom left corner of each print is embossed with the New-York Historical Society logo and the bottom right is embossed with the Oppenheimer Editions mark. Accompanying your print will be informational documentation, detailing the printing process and authenticity of your Fine Art.

Q. Can the Audubon Watercolors be framed? Top

A. These prints are high quality, delicate pieces of art that and we recommend that you have your print framed. We offer museum-quality framing from Oppenheimer Editions for these spectacular prints.

Q. How are the Audubon Watercolors shipped? Top

A. The unframed Audubon Watercolors are shipped flat in an embossed archival folder with a label that depicts the image and plate number; this folder is boxed within corrugated cardboard and sealed to protect the print during transit. The framed prints are shipped via ground or air transport, specially packed to protect the frame and print.

RETURNS/EXCHANGES

Q. What is your return policy? Top

A. Our Return Policy is stated in the Customer Service section of the home page on nytstore.com. You can also call (800) 671-4332 to speak to our Service Center.

COPIES OF PAST PAGES, NEWSPAPERS, ARTICLES

Q. What’s the difference between a “Keepsake Page” and a “Keepsake Edition? Top”

A. While both keepsakes are great custom gifts, they do have individual qualities. A keepsake page is one specific date in history you want from The Times. Keepsake pages are available in two sizes: a reduced page on an 11” x 17” sheet, or a full-scale version on an 18” x 24” sheet. They are available unframed or framed.

A keepsake edition, also known as a Bound Classic Keepsake Edition, is a bound reproduction of an entire issue of The New York Times. The book has a leatherette cover and measures 12” x 15”. It comes embossed on the cover with The New York Times logo, the name of the recipient and the date of the edition.

Q. How long does it take to get a bound, full issue of the paper for a birthday or anniversary? Top

A. These personalized, custom-made books are produced in Scotland and require about 3 weeks for delivery. Express shipping will get it into your hands faster, especially if you live on the West Coast, but it still takes 7 – 10 business days to create one of these unique books in the United Kingdom.

Q. Can I get the front page of The New York Times on a specific date (for instance, someone’s birthday)? Top

A. Yes. You can order a keepsake front page from The Times, going back to 1851. Go to the PERSONALIZED section on the home page of the website and click there. You can place your order there.

Q. Can I see the page before I buy it? Top

A. Unfortunately, we do not have a way to show you the front page you are interested in before you purchase that page. You may want to contact your local library. They probably have past issues of The New York Times on microfilm and that would be an inexpensive way of viewing the front page.

Q. How long does it take to receive a front page? Top

A. Each page is custom-made; 3 – 5 days are needed to process a page.

Q. What kind of frame is used for a framed Keepsake page? Top

A. We use a black wood frame with matting and plexiglass. They come ready to hang. Black wood is the only frame available for this product.

Q. Can I purchase a reproduction of a specific back issue? Top

A. Yes. You can order a Bound Commemorative Keepsake Edition, for any date from 1851 to the present. You can purchase this beautiful book by clicking on the PERSONALIZED section of our home page.

Q. What is the quality of the reproduction for the Keepsake Pages and Editions? Are they color or black & white? Top

A. With the exception of recent years – from 1999 until present – keepsake products are created from high-resolution scans of microfilm. The resulting print, on high-quality paper, shows the imperfections of age and the photographic process. In full-scale versions, most if not all, text is legible. In reduced versions, headlines and sub-heads read well, but some of the text is more easily read using a magnifier. We include one with each keepsake edition. Though photographs that appeared in the original paper do not translate as well as they originally did, that adds to the historic nature of the page. Pages after 1999 are generally produced from the digital file that was used to print the original newspaper. These newer pages are essentially flawless. Keepsake front pages are available in color starting in 1998. Keepsake editions are produced in black and white, regardless if the original page was in color.

Q. Can I buy a complete back issue of the newspaper without being bound? Top

A. Back issues of newspapers published within the last 3 months are available from The New York Times Back Copy Department. You can contact them directly at: (800) 543-5380 or (201) 750-5339. There is a fee. To order via the mail, send your request to:

The New York Times
P.O. Box 218
North Vale, NJ 07647-0218
Attn: Back Copy Department

Back issues published more than 3 months ago will be available through:
Historic Newspaper Archives
1582 Hart Street
Rahway , NJ 07065
(732) 381-2332
(800) 221-3221
or order online: http://www.historicnewspaper.com/

Q. Where can I get a copy of a page from a past edition of The New York Times? Top

A. Your local public library may have past issues of The New York Times stored on microfilm. From that microfilm, you can print any article or page you would like.

Q. Is it possible to look for past articles online? Top

A. You can access The New York Times article archive from the home page of nytimes.com.

Q. How can I get permission to photocopy an article from the newspaper to hand out in a classroom? Top

A. Rights to use current articles (text only) in most contexts may be obtained instantly by following the "Reprints & Permissions" link to right of most articles on The New York Times on the Web (www.nytimes.com). Corporate photocopying permission and the use of Times content in academic course packs or for classroom distribution is handled by the Copyright Clearance Center (www.copyright.com).

Q. I’d like to use an article from The New York Times in my annual report – is that possible? Top

A. Rights to use current articles (text only) in most contexts may be obtained instantly by following the "Reprints & Permissions" link to right of most articles on The New York Times on the Web (www.nytimes.com). Or, go directly to our online permission request form: www.nytimes.com/timesagency

Q. Is it possible to publish a New York Times article on my website, intranet or in other electronic environments? Top

A. Contact:
PARS International Corp.
NewsGroup
(212) 221-9595 ext 210
NYTimes@parsintl.com
www.nytreprints.com

Q. There was a great article about my company in The New York Times; how can I get reprints of the article? Top

A. Contact:
PARS International Corp.
NewsGroup
(212) 221-9595 ext 210
NYTimes@parsintl.com
www.nytreprints.com

Q. How do a get a copy of Wedding/Celebration that appeared in the newspaper? Top

A. If your wedding or celebration has been covered in the Sunday Styles section, you can preserve your special moment in a variety of formats including framed reprints, postcards, and plaques. Contact PARS International at (212) 221-9595 ext. 210 or visit www.nytreprints.com.

KEEPSAKE T-SHIRTS

Q. Can I get the front page T-shirt of The New York Times on a specific date (for instance, someone’s birthday)? Top

A. Yes. You can order a commemorative front page T-shirt for any date from 1851 to the present. Go to the PERSONALIZED section on the home page of nytstore.com.

Q. Are there special instructions when washing my Keepsake T-Shirt? Top

A. 100% white cotton heavyweight t-shirts that are silk-screened with the front page of The Times on the front of the shirt. Your Keepsake T-Shirt is screen printed using dye ink. We recommend washing in cold water and avoid using chlorine bleach.

Q. How long does it take to get a Keepsake T-Shirt? Top

A. Each takes 5 – 7 business days to produce, plus shipping.

Q. Will my front page be reproduced in color on my Keepsake T-Shirt if the photography on that date is in color? Top

A. Yes. Please kind in mind that The Times started printing front pages in color in mid-October 1997.

Q. Can I see the page I’m having printed on my Keepsake T-Shirt before I buy it? Top

A. Unfortunately, we do not have a way to show you the front page you are interested in before you purchase that page. You may want to contact your local library. They probably have past issues of The New York Times on microfilm and that would be an inexpensive way of viewing the front page.

Q. I bought a Keepsake T-Shirt as a gift and it doesn’t fit the gift recipient; can I exchange it for the correct size? Top

A. Because this is a custom product, it is non-returnable and cannot exchange for size. If you are unsure of which size to purchase, choose the larger size.

CROSSWORD SOCIETY

Q. How do I become a member of the Crossword Society? Top

A. Visit nytcrosswordsociety.com or call (888) 722-7677. A one-year membership in The Crossword Society is the ideal gift for crossword puzzle fans. You will receive each month:
- 6 classic Sunday puzzles - a total of 72.
- Each puzzle printed on high-quality paper, in a convenient carry-along format.
- Oversized for easy writing.
- Fascinating word origin facts.

When you sign up for an annual membership, the initial crossword puzzle package will be mailed the first Tuesday by first-class mail. Ensuing packages will be sent third-class mail and will arrive around the first of the month. If the subscription is a gift, the gift card will be mailed to the donor on the first Tuesday after the order; the first issue will be mailed to the recipient the following Tuesday, allowing time for the donor to give out the gift card.

Q. How do I change the name and address on my crossword puzzle subscription? Top

A. You can contact Susan Berry of the Crossword society directly at (800) 819-0991 or via email at nytxword@fuse.net.